Artistic Concepts LLC which owns Scottsdale Water Designs and PoolScuppers.com was created in 2003 by our Founder and Owner Mike Sullivan. Mike has a background as a General Contractor and Owner of successful stores where installation of specialized building products was a required part of the business. So he realized there was a need for the products and services he now offers at PoolScuppers.Com. We are in business to serve your needs and believe if we give the best service, provide a quality product, and offer a better than the competition price, then we deserve your business and are willing to work hard to achieve that.
“The company is growing because of its’ philosophy of individualized customer service and satisfying customer needs with an ever increasing variety of quality, unique and elegant décor items”, says Mike Sullivan, owner. Mike says, “I spend a lot of time with my clients, in my stores, at their homes, and on the telephone providing answers that help them make major decisions they make very few times in their lives and I help make every day in mine.” I would be happy to assist you any way we can.
PoolScuppers.Com specializes in Copper & Hammered Copper but also offers Stainless Steel and Powder Coated Steel Products. Our products have been met with overwhelming approval.” “I am also very enthusiastic about our other Web Site at www.rusticdecorstore.com. We offer many of the products found in our store in a shopping cart environment web site. And, we will provide the same customer service, construction information and guidance appreciated by our loyal customers who shop our store.
With such a quality products, and a vast reservoir of experience and knowledge behind it, PoolScuppers.Com can provide a convenient shopping environment for pool scuppers, troughs, and sheer water descents, and other special items. Mike delivers quality products and service to you, if we don’t have it today, just ask we can make it custom for you with short lead times. Stop by often, contact us on the phone, visit with us at our websites, see for yourself how we can be of service.
“The company is growing because of its’ philosophy of individualized customer service and satisfying customer needs with an ever increasing variety of quality, unique and elegant décor items”, says Mike Sullivan, owner. Mike says, “I spend a lot of time with my clients, in my stores, at their homes, and on the telephone providing answers that help them make major decisions they make very few times in their lives and I help make every day in mine.” I would be happy to assist you any way we can.
PoolScuppers.Com specializes in Copper & Hammered Copper but also offers Stainless Steel and Powder Coated Steel Products. Our products have been met with overwhelming approval.” “I am also very enthusiastic about our other Web Site at www.rusticdecorstore.com. We offer many of the products found in our store in a shopping cart environment web site. And, we will provide the same customer service, construction information and guidance appreciated by our loyal customers who shop our store.
With such a quality products, and a vast reservoir of experience and knowledge behind it, PoolScuppers.Com can provide a convenient shopping environment for pool scuppers, troughs, and sheer water descents, and other special items. Mike delivers quality products and service to you, if we don’t have it today, just ask we can make it custom for you with short lead times. Stop by often, contact us on the phone, visit with us at our websites, see for yourself how we can be of service.
Our contact information
Business email address: RusticDecorStore@aol.com
By standard mail:
PoolScuppers.Com
c/o Artistic Concepts, LLC
15125 N. Hayden Rd. #125
Scottsdale, AZ 85260
Toll Free Telephone Number 1-888-202-3455
By phone:
480-991-1252 (between 9 a.m. and 5 p.m. Arizona time zone)
By Fax: 480-991-1262
RusticDecorStore@aol.com
Business email address: RusticDecorStore@aol.com
By standard mail:
PoolScuppers.Com
c/o Artistic Concepts, LLC
15125 N. Hayden Rd. #125
Scottsdale, AZ 85260
Toll Free Telephone Number 1-888-202-3455
By phone:
480-991-1252 (between 9 a.m. and 5 p.m. Arizona time zone)
By Fax: 480-991-1262
RusticDecorStore@aol.com
THE MISSION AND TERMS OF POOLSCUPPERS.COM
To deliver first quality, unique and hard to find products combined with excellent customer service and the utmost in convenience for our customer, while beating our competitors pricing on everything we sell.
WE BELIEVE:
That our customers deserve the best humanly possible customer service.
That we must keep our operating costs as low as possible.
That our prices won’t be beat for comparable quality and style.
ORDERING INFORMATION
Call and talk with one of our friendly, trained staff, and they will assist you in placing an order for a product from our website or showrooms, dial (480) 991-1252.
Will call orders will receive priority scheduling.
GENERAL INFORMATION
Prices are subject to change without notice. We make every effort to avoid mistakes on our website, however should any errors appear, we reserve the right to correct them. Many of the same items appear in several publications and locations. Pricing.
We are happy to offer discounted wholesale type pricing to builders, contractors, and other businesses purchasing on our Website upon receipt of documentation, ie completed sales tax exemption forms, and copy of business licenses. Retail customers will be charged discounted retail pricing.
PAYMENT TERMS AND FEES
COD Sorry, no C.O.D. orders are accepted.
CASH, CHECK, MASTERCARD & VISA ACCEPTED
Please use Mastercard, Visa, Cashier’s Check, Personal Check, Cash (cash only at our Showroom locations). Returned checks are subject to a $50.00 charge and account terms will be changed to Visa/MC or cash.
CREDIT TERMS
Sorry, we do not finance any of our sales.
ADDITIONAL CHARGES
All Orders will be charged a 5% handling fee (up to $150) plus freight and in the case of very large items such as, door, gates, furniture there will be additional crating charges which will be presented to you for approval prior to shipping. We will do our utmost to maintain low shipping and handling charges and do not use shipping as a revenue source, these items are billed to you at our costs.
Sales tax will be charged where applicable.
Hazardous material charges: will be added to invoice when applicable.
SHIPPING
Merchandise is shipped UPS ground, DHL Ground, or common carrier. Large orders such as doors are shipped freight collect. Smaller orders are shipped UPS prepaid and collected at the time of your ordering. All items, in stock, are shipped within 24 hours. If not in stock our staff will notify you of the expected delivery time. Out of stock items are placed on backorder or alternate items will be suggested.
We reserve the right to select or substitute a comparable carrier/delivery service for your shipment without further notice.
UPS Tracking and Notification 1-800-457-4022. DHL Tracking and Notification 1-800-225-5345
BACKORDERS
We do our best to keep adequate supply of merchandise on hand, but many of our products are custom made to your specifications and these require processing times of which you will be notified. Also, we sometimes temporarily run short of an item, backorders will be handled as a new order and will carry seperate freight charges.
SHORTAGE
All shortages must be reported within 24 hours of receipt.
DAMAGED SHIPMENTS
UPS / DHL Shipments
You MUST NOTE ANY DAMAGE on the delivering drivers log, and call the transporter for an inspection report. (Keep original packaging and contents for inspection, Dial Customer Service Number Shown above in "SHIPPING")
TRUCKING COMPANY BEST WAY SHIPMENTS
You must have specific damage noted on all copies of the freight bill.
RETURNED GOODS
All returned shipments must have Return Goods Authorization (RGA) from Rustic Décor Store before they are returned. (RGA number must appear on package next to address label.) Unauthorized returns will be refused.
Return must be clean and like new condition, in original boxes and resalable.
Return Freight must be paid by the customer.
Obsolete, discontinued or clearance items cannot be returned.
Restocking charge will be applied against all returned items as follows: 20% within 15 days of sale, 30% 16 to 30 days, No Returns After 30 Days.
Special order products will not receive authorization, unless goods are determined to be defective and under manufacturer’s warranty. Allow 2 weeks to process and issue any credit.
HOW TO CONTACT US
Should you have other questions or concerns about these policies, please call PoolScuppers.Com at 480-991-1252, or E-mail us at RusticDecorStore@aol.com.
To deliver first quality, unique and hard to find products combined with excellent customer service and the utmost in convenience for our customer, while beating our competitors pricing on everything we sell.
WE BELIEVE:
That our customers deserve the best humanly possible customer service.
That we must keep our operating costs as low as possible.
That our prices won’t be beat for comparable quality and style.
ORDERING INFORMATION
Call and talk with one of our friendly, trained staff, and they will assist you in placing an order for a product from our website or showrooms, dial (480) 991-1252.
Will call orders will receive priority scheduling.
GENERAL INFORMATION
Prices are subject to change without notice. We make every effort to avoid mistakes on our website, however should any errors appear, we reserve the right to correct them. Many of the same items appear in several publications and locations. Pricing.
We are happy to offer discounted wholesale type pricing to builders, contractors, and other businesses purchasing on our Website upon receipt of documentation, ie completed sales tax exemption forms, and copy of business licenses. Retail customers will be charged discounted retail pricing.
PAYMENT TERMS AND FEES
COD Sorry, no C.O.D. orders are accepted.
CASH, CHECK, MASTERCARD & VISA ACCEPTED
Please use Mastercard, Visa, Cashier’s Check, Personal Check, Cash (cash only at our Showroom locations). Returned checks are subject to a $50.00 charge and account terms will be changed to Visa/MC or cash.
CREDIT TERMS
Sorry, we do not finance any of our sales.
ADDITIONAL CHARGES
All Orders will be charged a 5% handling fee (up to $150) plus freight and in the case of very large items such as, door, gates, furniture there will be additional crating charges which will be presented to you for approval prior to shipping. We will do our utmost to maintain low shipping and handling charges and do not use shipping as a revenue source, these items are billed to you at our costs.
Sales tax will be charged where applicable.
Hazardous material charges: will be added to invoice when applicable.
SHIPPING
Merchandise is shipped UPS ground, DHL Ground, or common carrier. Large orders such as doors are shipped freight collect. Smaller orders are shipped UPS prepaid and collected at the time of your ordering. All items, in stock, are shipped within 24 hours. If not in stock our staff will notify you of the expected delivery time. Out of stock items are placed on backorder or alternate items will be suggested.
We reserve the right to select or substitute a comparable carrier/delivery service for your shipment without further notice.
UPS Tracking and Notification 1-800-457-4022. DHL Tracking and Notification 1-800-225-5345
BACKORDERS
We do our best to keep adequate supply of merchandise on hand, but many of our products are custom made to your specifications and these require processing times of which you will be notified. Also, we sometimes temporarily run short of an item, backorders will be handled as a new order and will carry seperate freight charges.
SHORTAGE
All shortages must be reported within 24 hours of receipt.
DAMAGED SHIPMENTS
UPS / DHL Shipments
You MUST NOTE ANY DAMAGE on the delivering drivers log, and call the transporter for an inspection report. (Keep original packaging and contents for inspection, Dial Customer Service Number Shown above in "SHIPPING")
TRUCKING COMPANY BEST WAY SHIPMENTS
You must have specific damage noted on all copies of the freight bill.
RETURNED GOODS
All returned shipments must have Return Goods Authorization (RGA) from Rustic Décor Store before they are returned. (RGA number must appear on package next to address label.) Unauthorized returns will be refused.
Return must be clean and like new condition, in original boxes and resalable.
Return Freight must be paid by the customer.
Obsolete, discontinued or clearance items cannot be returned.
Restocking charge will be applied against all returned items as follows: 20% within 15 days of sale, 30% 16 to 30 days, No Returns After 30 Days.
Special order products will not receive authorization, unless goods are determined to be defective and under manufacturer’s warranty. Allow 2 weeks to process and issue any credit.
HOW TO CONTACT US
Should you have other questions or concerns about these policies, please call PoolScuppers.Com at 480-991-1252, or E-mail us at RusticDecorStore@aol.com.
